Hioway
Hioway

Refund Policy

Last updated: December 6, 2025

Overview

At Hioway, we want you to be completely satisfied with our service. This Refund Policy explains our policies regarding refunds, cancellations, and our commitment to ensuring you have ample opportunity to evaluate our service before committing.

Free Trial Period

We may offer a free trial period from time to time as part of promotional campaigns, operational adjustments, or specific subscription plans. When a free trial is available to you, it is designed to give you access to our features so you can evaluate whether our service meets your needs before paid billing begins.

  • Full access to all premium features during the trial
  • No charges during the trial period
  • Cancel anytime during the trial with no obligations
  • Ample time to explore and test all functionality

Post-Trial Subscription Policy

If you received a free trial and choose to continue with a paid subscription after the trial ends, all sales are considered final. We do not offer refunds for the following reasons:

  • To prevent unfair use of our service and resources
  • To maintain the sustainability of our business model and continued service improvements
  • You had full opportunity to evaluate the service during the free trial period
  • You receive immediate access to all premium features upon subscription

Refund Policy for Non-Trial Subscribers

Due to operational adjustments, promotional campaigns, or specific subscription plans, some users may not have access to a free trial period before subscribing. For first-time subscribers who paid without a free trial, refund requests may be considered within 30 days only if the paid service has not been used:

Eligibility Criteria

  • You subscribed without receiving a free trial offer
  • This is your first subscription with us
  • Your refund request is submitted within 30 days of your initial payment
  • You have not used the paid service after your initial payment

Refund Process

  • All refund requests will be reviewed by our team within 5-7 business days
  • We will review your account to confirm whether any paid service features, credits, content generation, or other paid resources were used
  • Once the paid service has been used, we cannot provide a refund for that subscription payment
  • Refunds will be issued to the original payment method

Exclusions

  • Accounts showing signs of service abuse or excessive resource consumption
  • Accounts that have violated our Terms of Service
  • Accounts with pending chargebacks or payment disputes
  • Users who have previously received a refund under this policy

To request a refund under this policy, please contact our support team at [email protected] with your account email and reason for the refund request. Include 'Non-Trial Refund Request' in your email subject line.

No Refund Circumstances

Refunds will not be provided under any of the following circumstances:

  • Change of mind after a trial has ended or after you have used the paid service
  • Failure to use the service after receiving a free trial, or refund requests outside the eligible 30-day unused-service window for non-trial subscribers
  • Technical issues that can be resolved through our support team
  • Misunderstanding of features that were available during the trial or before using paid service
  • Issues caused by third-party services or your own technical setup

Exceptional Circumstances

In rare cases, we may consider refund requests on a case-by-case basis for:

  • Duplicate billing or clear billing errors
  • Severe technical issues that prevent service access entirely and cannot be resolved
  • Legal requirements in your jurisdiction

Note: All exception requests must be submitted within 7 days of the charge and will be reviewed by our team. We reserve the right to make the final decision on all refund requests.

Cancellation Policy

You may cancel your subscription at any time. Upon cancellation:

  • You will retain access to paid features until the end of your current billing period
  • No refunds will be provided for the remaining time in your billing period
  • Your subscription will not renew for the next billing cycle
  • Your data will be retained according to our data retention policy

Chargebacks and Disputes

If you file a chargeback or dispute with your payment provider instead of contacting us directly, we reserve the right to:

  • Immediately suspend or terminate your account
  • Take appropriate legal action to recover costs
  • Permanently ban you from using our service
  • Pursue debt collection for any outstanding amounts

Note: We strongly encourage you to contact our support team first to resolve any billing concerns before initiating a chargeback.

How to Cancel Your Subscription

To cancel your subscription, please:

  1. Log in to your account
  2. Go to Account Settings > Subscription
  3. Click 'Cancel Subscription' and follow the prompts
  4. You will receive a confirmation email once cancellation is complete

Questions About This Policy

If you have any questions about our Refund Policy or need assistance, please contact our support team. We are here to help ensure you have the best possible experience with our service.

Email: [email protected]

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "last modified" date. Your continued use of the service after any changes indicates your acceptance of the new policy.